In what Paarl Royals described as an "isolated incident," Allen was robbed of his personal belongings, including a luxury wrist watch, while he was returning to the team hotel with a few other Royals players on January 25, a day after they played the Joburg Super Kings.
However, it could not be confirmed if Allen or Royals reported the issue to the police.
The Royals statement did not go into detail, but said Allen was "safe," and was preparing for the Eliminator against Super Kings on Wednesday in Cape Town.
"The franchise works closely with the league to ensure the safety and well-being of its players and staff, while also allowing them to have free personal time as well," the statement said.
"Following the incident, the player was provided with the necessary support by the franchise and the league, and [he] was keen to continue his participation at the SA20, and has since been available for selection (twice also featuring in the playing XI for the Royals)."
Royals ended third after the round-robin stage of the SA20 this season, with Allen having played eight out of their ten games.
However, he bowled only in four innings, having taken two wickets at 35.50 across the eight overs he has delivered. Allen wasn't selected to play in Royals' final two matches before the playoffs.
The Royals, after being put in to bat by the Capitals, made 160-7 from their 20 overs thanks to 41 from Captain David Miller and 28 each from Phehlukwayo and Mitchell Van Buuren.
West Indian all-rounder Fabian Allen could only manage five against 2-29 off four overs from Daryn Dupavillon and 2-35 from four overs for Corbin Bosch.
The Capitals were then restricted to 133-7 from their 20 overs.
Phil Salt, who tormented the West Indies during their five-match T20I series with England in December, top-scored with 39 while Rilee Rossouw had 29 and Captain James Neesham 21.
Phehlukwayo picked up 2-29 from his four overs while West Indian Obed McCoy ended his four overs with 1-26.
The 28-year-old Jamaican all-rounder fell victim to the armed robbery outside the team hotel, near the renowned Sandton Sun Hotel, according to reports emerging from South Africa.
During the incident, the assailants brandished a firearm, confronting Allen and making off with his phone, personal belongings, and a bag. The shocking event raises concerns about the safety of players participating in the league, potentially impacting its image.
Sources affiliated with the Paarl Royals team, SA20, and Cricket West Indies (CWI) have confirmed the incident.
Reports said West Indies head coach Andre Coley has been in touch with Allen and has reported that the player was not harmed.
Cricket South Africa (CSA), Cricket West Indies (CWI), and the SA20 league have all confirmed the incident, which has raised additional concerns over player safety in South Africa.
Though physically unharmed, reports suggest that Allen is understandably shaken by the ordeal.
