The Welsh Rugby Union was an “unforgiving, even vindictive” environment to work in for some of its employees, an independent report has found.
Witnesses interviewed as part of Dame Anne Rafferty’s review of the union reported feelings of powerlessness and fear, with the WRU described in the review’s report as an organisation which was “unsure on its feet”.
The review was launched on February 13, following a BBC programme aired in January which reported allegations of racism, sexism, misogyny and homophobia connected to the WRU.
The union workplace “contained elements of bullying and discrimination” and was experienced as “toxic” by some employees, the Dame Rafferty report found.
The union’s leaders were criticised for “allowing problems to develop” and for having “a tendency to manage the problem rather than the underlying issue”, it said.
The organisation’s former chief executive, Steve Phillips, quit within days of the BBC programme airing, with Abi Tierney’s appointment as his permanent successor confirmed in August. She takes up her role in January.
The review makes 36 recommendations in all, covering governance, complaints handling, the union’s approach to inclusion and diversity and investment in the women’s game.
“For anyone who cares about rugby in Wales it is a very difficult read and it is a particularly difficult read if you work at the WRU,” the organisation’s chair Richard Collier-Keywood said in response to the report.
“It is clear that there were many opportunities to avert the serious problems described which were simply not taken.
“We have a lot of work to do to win back the trust of our colleagues our players, the volunteers who are the heart of our community game, and the supporters that buy tickets week in week out.”
Incoming chief executive Tierney said: “The independent review’s report is incredibly humbling and describes issues, actions and attitudes that are hugely regrettable. They should not exist in our, nor any, workplace.
“Of course, as leaders of the organisation, we will all wholeheartedly condemn the attitudes and issues described but we are equally aware that our response needs to be greater than this.
“We will implement all of the recommendations the Independent Review panel has made. My colleagues have committed to doing this and I commit to doing this too.
“But we will also go deeper than this. We will take what the review has found to heart and not only fix the issues identified but also to build a culture and values that we can all be proud of.”
Well over 50 witnesses or groups of witnesses were interviewed for the 134-page review. Interviewees included past and present players (amateur and professional), senior and junior staff and directors, as well people at professional and amateur clubs.
The panel also met a range of external stakeholders, including sponsors and public bodies.
“The work environment had elements of bullying and discrimination and was experienced as toxic by some employees,” the review states.
“They found working at the WRU stressful, with a sense of powerlessness and even fear. A small number of people were widely perceived as challenging, which tipped into bullying in some departments at some times.”
One witness quoted in the review said: “I don’t know who to trust. I feel like I’m not being 100 per cent true to myself because there are things that I’d want to call out, address or bring up but I felt vulnerable because I don’t trust people.”
The report added: “There were two striking and unusual aspects to this review.
“The first was how many people had experienced great stress from their connection with the WRU.
“We were surprised both by the number experiencing stress, but also by the intensity and duration of their experience. People told us of being burnt out, having anxiety, suffering mental health issues and seeing worse behaviour at the WRU than they had experienced themselves.
“Second, an unusual number worried about the consequences were their identity revealed. Some were players concerned about team selection, but the concern from the majority was that the WRU can be unforgiving, even vindictive.”
The report said failings of governance “were a significant cause of the poor culture” found by the review.
“With better governance, problems would have been identified earlier, resolved more quickly and effectively , and reduced overall,” the report stated.
Examples of the discrimination reported included the sharing of gossip that a female staff member had “slept her way” into her job, use of the phrase “hello sugar t***” and the use of slurs about women in same-sex relationships.
Among the recommendations was a call to become more transparent. It was advised that non-disclosure agreements where should only be used for an express purpose, not as a matter of course. The review found NDAs had been “overused” at the WRU.
It also advised that when reports are commissioned they should be published, unless there is particular or agreed reason not to do so.
The WRU was urged to clearly and publicly with inclusion and diversity. “The WRU’s commitment to inclusion and its opposition to abusive behaviour, exclusion and discrimination need to be unambiguous,” the review said.
It also called for further investment in the women’s and girls’ game, with spending in line with other unions, after the review found it was not “properly supported and developed”.
Steward and Van Poortvleit among England changes for Springboks Test
Freddie Steward and Jack van Poortvliet will return for England on Saturday, with Steve Borthwick making four changes against South Africa.
England were unchanged for their narrow defeats against New Zealand and Australia, but the Leicester pair, who were not included in the squad for either of those matches, come straight in to replace George Furbank and Ben Spencer.
Ollie Sleightholme scored his first international tries in the defeat to Australia and is rewarded with a maiden Test start in place of Immanuel Feyi-Waboso, while Sam Underhill comes in for Tom Curry, with both players missing due to head injuries.
England have lost each of their last four Test matches, their longest such run since losing five straight games in 2018.
"We're excited to challenge ourselves against the world's top-ranked team and back-to-back Rugby World Cup champions," Borthwick said.
"Test matches against South Africa are always thrilling contests, and I'm sure Saturday will be no exception."
Meanwhile, South Africa have made 12 changes to their starting XV from their 32-15 win over Scotland on Sunday.
Captain Siya Kolisi and Pieter-Steph du Toit return in the back row, while Cheslin Kobe is also named in the side.
The world champions have got a more balanced look to their bench this time around though, with coach Rassie Erasmus opting not to name seven forwards among the replacements this time around.
England squad in full:
Freddie Steward, Tommy Freeman, Ollie Lawrence, Henry Slade, Ollie Sleightholme, Marcus Smith, Jack van Poortvliet, Ellis Genge, Jamie George (captain), Will Stuart, Maro Itoje, George Martin, Chandler Cunningham-South, Sam Underhill, Ben Earl.
Replacements: Luke Cowan-Dickie, Fin Baxter, Dan Cole, Nick Isiekwe, Alex Dombrandt, Harry Randall, George Ford, Tom Roebuck.
South Africa squad in full:
Alphelele Fassi, Cheslin Kolbe, Jesse Kriel, Damian De Allende, Kurt-Lee Arendse, Maine Libbok, Grant Williams, Ox Nche, Bongi Mbonambi, Wilco Loux, Eben Etzebeth, RG Snyman, Siya Kolisi (captain), Pieter-Steph Du Toit, Jasper Wiese.
Replacements: Malcolm Marx, Gerhard Steenekamp, Vincent Koch, Elrigh Louw, Kwagga Smith, Cobus Reinach, Handre Pollard, Lukhanyo Am.
Healy in line to equal Ireland cap record versus Argentina
Cian Healy is set to equal Brian O'Driscoll's Ireland cap record when they face New Zealand in Friday's autumn international in Dublin.
The 37-year-old prop has represented his country on 132 occasions and, after being named on the bench, will equal O'Driscoll's mark if introduced versus the Pumas.
Ireland suffered their first home defeat since 2021 last time out, going down by a 23-13 scoreline against New Zealand.
Despite that loss, head coach Andy Farrell has only made one change to Ireland's starting lineup, bringing Robbie Henshaw in at inside centre in place of Bundee Aki.
Argentina also named their team on Wednesday, with vice-captain Pablo Matera, Guido Petti and Matias Moroni replacing Santiago Grondona, Franco Molina and Matias Orlando.
Ireland team: Hugo Keenan; Mack Hansen, Garry Ringrose, Robbie Henshaw, James Lowe; Jack Crowley, Jamison Gibson-Park; Andrew Porter, Ronan Kelleher, Finlay Bealham; Joe McCarthy, James Ryan; Tadhg Beirne, Josh van der Flier, Caelan Doris.
Replacements: Rob Herring, Cian Healy, Thomas Clarkson, Ryan Baird, Peter O'Mahony, Craig Casey, Sam Prendergast, Jamie Osborne.
Argentina team: Juan Cruz Mallia; Rodrigo Isgro, Lucio Cinti, Matias Moroni, Bautista Delguy; Tomas Albornoz, Gonzalo Bertranou; Thomas Gallo, Julian Montoya, Joel Sclavi; Guido Petti, Pedro Rubiolo; Pablo Matera, Juan Martin Gonzalez, Joaquin Oviedo.
Replacements: Ignacio Ruiz, Ignacio Calles, Francisco Gomez Kodela, Franco Molina, Santiago Grondona, Gonzalo Garcia, Santiago Carreras, Justo Piccardo.
Pressure to win for England is a 'privilege', says Wigglesworth
Senior England coach Richard Wigglesworth believes that the pressure to win matches is part of the privilege of playing for the national team.
England face world champions South Africa at the Allianz Stadium on Saturday with displeasure growing after four straight defeats.
Included in that run were narrow losses in their first two Autumn Nations Series games against New Zealand and Australia.
Though England have won three of their last four games against South Africa at Allianz Stadium, Wigglesworth insisted everyone within the squad wants to improve.
"This job of being part of the England team is such a privilege, because so many people care, which makes your feeling on the matter really big," Wigglesworth told BBC Sport.
"Our job is to step back from that and see what was right, what was wrong, and what can we fix.
"We need to see the game for what it is, make the decisions for what they are, and get better every week.
"It is our job to make sure the players understand as much as they can that they can’t get affected by that as well.
"We know the attention the team gets is result-dependent, and rightly so."
The last time England and South Africa faced one another was in the Rugby World Cup semi-final in 2023, in which the Springboks came back from 15-6 down to win 16-15.
England will have to be wise to how the visitors have evolved since that game according to Wigglesworth.
"They have a squad and a plan they have done for a while, and when you are successful you tend to stick to things," he said.
"I have really enjoyed watching what they do, and how they do it. It is our job to meet that and rise to it."
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